OUR EXPERTISE
Digital transformation of your contact center
If you’re ready to transform your contact center, you’ve found the right place. We’re here to reduce the risks of selecting a new CX solution provider.
Uncomplicate the Contact Center Buying Process
Simple Steps To Drive A Complicated Decision
Step One
Collaboration
The most important step in our proven process involves taking time to understand our client’s business goals, how their contact center agents operate and why the current environment is not meeting organizational expectations. The practice leaders at Cloudlinx invest time & effort to work with every member of your team from the agents up through the C-Suite to grasp how the contact center’s business units are tied together to achieve the client’s strategic goals.
"I went from a 100% skeptic about what Cloudlinx promised in our initial meeting to a 100% believer..."
Jim Santiago
National Restaurant Association Sr. Director, Customer Operations
Step Two
Strategic Sourcing
The strategic goal of this second phase is to ensure that the cloud vendor which is ultimately selected meets all organizational priorities and requirements.
Cloudlinx will ensure any RFP is customized to your needs in a completely turn-key fashion. At the end of this stage, our clients are able to take definitive action with the right contact center provider whose contract terms are in their favor.
Step Three
Implementation
This is the most common point where projected savings & benefits for the client can be undone. We work with you and the chosen supplier so no information is lost between sales and operations that can lead to mistakes. We stay tightly aligned and involved to drive the solution forward so that it is delivered on-time and in the way you & your agents were promised.
"We saved a ton of time, effort & money by working with them..."
Ryan Gronlie
Technology and Support Center Manager, Ashley Furniture
Step Four
Management
Cloudlinx ensures that the solution was delivered with management ease in mind and we work to ensure you have access to proper ongoing training, technical support, the ability to proactively manage the solution and that your team has an escalation point in Cloudlinx for any issues that may occur. We are with you throughout the lifecycle as a strategic asset to your business.
Migrate your contact center to the cloud with 6x the decision making power
The Meaning of 6x Decision Making: When it comes to making a strategic vendor selection that will impact an organization from top to bottom; contact center managers should not have to rely on generic third-party reviews or quadrants to make that decision. For decades, Cloudlinx has built a reputation for being able to understand and translate call center complexities to help businesses find the right cloud provider for your contact center that is based on your needs & goals, not everyone else’s.
Experience
Avoid Mistakes
Leverage the experience of having migrated thousands of agents over a decade instantly for you and your project’s success.
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Value
Cost Avoidance
Negotiating any CCaaS contract involves so many more factors than simply getting a good price on a per agent seat.
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Time
Complex Coordination
As a contact center manager you are tasked with keeping the operation running while implementing a new technology. Cloudlinx will bring valuable bench strength to your team.
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Focus
Time Management
Partnering with Cloudlinx will deliver valuable time back to focus on the other projects which will impact the success of the contact center and would have taken a back seat to a CCaaS migration.
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Confidence
Decision Confidence
We help clients see the mistakes they do not have to make so that they have the assurance of having made the right decision.
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Speed
Deployment Speed
Speed at the expense of execution is a costly error. Working with our team will keep you on target, on-budget and away from the dangerous pitfalls easily made with rapid deployments.
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A few of our successfully
deployed solution providers
Our Agnostic Approach Translates To Industry Wide Experience
How we help
Strategy
Proven Negotiation Strategies
By partnering with Cloudlinx, our clients come to the negotiating table with strategic advantages in the buying process. Key points such as terms, commitments, service level agreements, professional service costs and timelines are already considered and agreed to in proprietary contracts Cloudlinx has with the cloud providers. This saves valuable time in the overall project timeline.
Management
Change Management
Just like every contact center, every cloud migration engagement comes with its own complications and nuances which are unique and made more difficult when attempted without an experienced partner. Whether it’s a small CCaaS migration or a global WAN deployment, our clients learn to trust the Cloudlinx process as we communicate efficiently to avoid duplication of efforts and ensure the job gets completed right the first time.
Experience
Real-World Experience
Our Founders and employees alike come to a client engagement with decades of real experience based on managing projects with career impacts on the line and not business school theory. This results in our clients having the confidence that their cloud vendor selection is backed by thought leaders who have their business in mind and their agent’s empowerment front and center.
Cost Avoidance
Cost Containment
Valuable Support Negotiating a cloud contact center contract is part art and part science. Cloudlinx works with our clients to ensure we craft the right deal for them. This means ensuring the right terms and with the right protections for their business. Our no-cost model guarantees we negotiate the best possible rates, so you are a long-term client.