To successfully select and implement a cloud migration strategy, an organization needs to have experience, the industry clout and the bench strength to see a project to completion. Cloudlinx is the team to get your contact center to the cloud on time and on budget.
"I went from a 100% skeptic about what Cloudlinx promised in our initial meeting to a 100% believer..."
Jim Santiago
National Restaurant Association Sr. Director, Customer Operations
The strategic goal of this second phase is to ensure that the cloud vendor which is ultimately selected meets all organizational priorities and requirements.
Cloudlinx will ensure any RFP is customized to your needs in a completely turn-key fashion. At the end of this stage, our clients are able to take definitive action with the right contact center provider whose contract terms are in their favor.
"We saved a ton of time, effort & money by working with them..."
Ryan Gronlie
Technology and Support Center Manager Ashley Furniture
Leverage the experience of having migrated thousands of agents over a decade instantly for you and your project’s success.
Negotiating any CCaaS contract involves so many more factors than simply getting a good price on a per agent seat.
As a contact center manager you are tasked with keeping the operation running while implementing a new technology. Cloudlinx will bring valuable bench strength to your team.
Partnering with Cloudlinx will deliver valuable time back to focus on the other projects which will impact the success of the contact center and would have taken a back seat to a CCaaS migration.
We help clients see the mistakes they do not have to make so that they have the assurance of having made the right decision.
Speed at the expense of execution is a costly error. Working with our team will keep you on target, on-budget and away from the dangerous pitfalls easily made with rapid deployments.
By partnering with Cloudlinx, our clients come to the negotiating table with strategic advantages in the buying process. Key points such as terms, commitments, service level agreements, professional service costs and timelines are already considered and agreed to in proprietary contracts Cloudlinx has with the cloud providers. This saves valuable time in the overall project timeline.
Just like every contact center, every cloud migration engagement comes with its own complications and nuances which are unique and made more difficult when attempted without an experienced partner. Whether it’s a small CCaaS migration or a global WAN deployment, our clients learn to trust the Cloudlinx process as we communicate efficiently to avoid duplication of efforts and ensure the job gets completed right the first time.
Our Founders and employees alike come to a client engagement with decades of real experience based on managing projects with career impacts on the line and not business school theory. This results in our clients having the confidence that their cloud vendor selection is backed by thought leaders who have their business in mind and their agent’s empowerment front and center.
Valuable Support Negotiating a cloud contact center contract is part art and part science. Cloudlinx works with our clients to ensure we craft the right deal for them. This means ensuring the right terms and with the right protections for their business. Our no-cost model guarantees we negotiate the best possible rates, so you are a long-term client.
