We're passionate about helping our clients deliver amazing customer experiences.

The impact a poorly crafted customer experience can have on an organization is devastating to the bottom line. We believe the customer-to-agent experience should be enhanced by technology and not hampered by it and that the right contact center provider should make the agents ability to service your clients easier.

About Us

We have built a process that removes the obstacles of inexperience, time constraints, staffing, and industry insights for our clients that affords them the ability to make informed decisions from a position of strength.

Clients who partner with Cloudlinx on their contact center migration instantly gain over a decade of real-world experience as well as the assurance of knowing they chose the right provider to enable their agents and deliver the best CX possible.

"...our trusted partner managing these issues with the vendors so we can focus on running our business."

Paul Raimondi

UniFirst - IT Senior Service Manager CCaaS Deployment

The Fundamentals of Our Business

There is power in partnership

Cloudlinx manages the buying process with a rigorous attention to detail that vets each supplier against an exhaustive set of criteria. Our priority is to make sure the expectations set pre-sale are realized post-sale. As a best practice leader, we level set each cloud contact center provider and take away the confusion of the sales process by managing to an agnostic and standardized approach for everything from the initial discovery session through demonstrations and culminating with the implementation and ongoing support for your organization’s new cloud environment.
Clients who collaborate with Cloudlinx understand the complexities that are involved with a legacy infrastructure to cloud migration and also know they SHOULD NOT execute it alone. This is not predicated on experience alone, but also that the project has too many moving parts to manage and usually has too short a window to accomplish successfully. Our experience and bench strength are the key advantages to a successful cloud migration.
Cloudlinx takes the uncertainty and trepidation of forklifting a contact center’s infrastructure to a cloud-based environment, by using our best practices earned from a DECADE OF EXPERIECE and thousands of agents successfully migrated.
We love to see the impact the work has on an organization. A successful CCaaS migration will have an unbelievable impact on so much of the business; from agents who have become enablers to the clients they will serve with an who will see an enhanced CX experience.

Our Team

Kevin Sheehan

Partner, Chief Client Advocate

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Frank Wassenbergh

Partner, CCaaS Practice Leader

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Brianna Rickert

Director of Operations

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Michael Galeotafiore

Partner, UCaaS Practice Leader

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Emily Gallo

Emily Gallo

Project Coordinator

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More from Cloudlinx

Listen to our CCaaS Experience recordings
Explore the Cloudlinx resource center