cx solution consulting

Procuring Tech and Outsourcing Partners has never been easier

Cloudlinx acts as an agnostic intermediary between our clients and potential vendors, offering prompt and practical advice, experience, and tangible support, throughout the entire procurement process.
CX Consulting, Working together to find CX solutions

Sourcing new vendors is hard. Let us help.

We manage the process, so you can stay focused on the business

Needs Assessment

We identify and examine the disparity between your current state and your desired state to determine the most suitable solution for your business and ensure that the entire team is aligned.

Vendor Evaluation

We develop a customized RFP for your unique needs and manage the entire vendor screening process, including shielding you from quota-driven salespeople. Only when we have the vendor set narrowed down to the top providers for your requirements do we schedule highly structured demos and meetings for you and your team.

Contract Negotiation

Save 60-90 days in legal back and forth, and get the optimal contract when you leverage the expertise of technology and outsourcing advisors.

Enablement Support

We provide support and escalation services during implementation to ensure the vendor delivers on its promises and the project is delivered on time and on budget. 


Experience counts when selecting a CX vendor

We’ve been helping business evaluate and select the right CX solutions for the last 10+ years.

Hear from some of our happy clients

"I went from a 100% skeptic about what Cloudlinx promised in our initial meeting to a 100% believer..."

Jim Santiago

National Restaurant Association Sr. Director, Customer Operations

A few of our successfully
deployed solution providers

Having an agnostic approach means we have experience with many vendors

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