Digital transformation of your contact center

If you're ready to transform your contact center, you've come to the right place. We will consult with you to reduce the risks of selecting a new CX solution provider.

CONSULTING EXPERTISE

Your Partner for Procuring CX Solutions

Cloud Contact Center

Next-generation cloud CCaaS platforms, WFM, QA and Knowledge Base

Outsourcing

BPO providers that fit your business now, and in the future

Artificial Intelligence

Using AI to assist customers or agents, or automate processes

contact center platform CONSULTING

Select your CX tech stack with Confidence

With over a decade of experience in the cloud contact center space, Cloudlinx helps you thoroughly evaluate your technology options and select the most powerful and cost-effective solution for your unique business needs.

Our CX Solution Consultants possess the expertise to assist you in transforming your customer and agent experience. Whether you are undergoing a full transition from an on-site platform to a Contact Center as a Service (CCaaS) platform, looking to switch to another cloud platform, or simply seeking to enhance your current cloud platform with new Workforce Management, Quality Assurance, AI, or automation solutions, we can help.

OUTSOURCING CONSULTING

Enhance your customer experience with the right bPO partner

Lean on our team of outsourcing experts to help you find the right BPO(s) for your business needs. We know how strategically important outsourcing can be to your business. Whether you’re trying to reduce costs, improve metrics, augment your internal team, or add capabilities, we work tirelessly to find you a BPO partner that meets your exact requirements.

Outsourcing Services

Outsourcing Locations

Artificial Intelligence CONSULTING

Leverage AI to improve your Customer and Agent experience

Whether you’re interested in automation or augmentation, we want to help you cultivate a stronger connection with your customers in the digital realm.

With new technologies hitting the market every day, we separate the salesperson from the technology to help you figure out which one(s) will truly solve your business problems.

YOUR CX TECHNOLOGY AND OUTSOURCING CO-PILOT

Lean on us to ensure you make the right CX Decision

Expertise

Unbiased insights and valuable guidance, empowering you to make well-informed decisions.

Risk Mitigation

With Cloudlinx, you avoid false starts and mistakes common during these important procurement decisions.

Time Savings

With a streamlined buying journey and most of the vetting falling to Cloudlinx, you and your team save valuable time.

"We could not imagine accomplishing what we have without the help of Cloudlinx."

Gerard DiRuggiero

Vice President of Corporate Service UniFirst