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Digital transformation of your contact center

If you're ready to transform your contact center, you've come to the right place. We will consult with you to reduce the risks of selecting a new CX solution provider.
CONSULTING EXPERTISE

Your Partner for Procuring CX Solutions

Cloud Contact Center

Next-generation cloud CCaaS platforms, WFM, QA and Knowledge Base

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Outsourcing

BPO providers that fit your business now, and in the future

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Artificial Intelligence

Using AI to assist customers or agents, or automate processes

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Data Center, Hyperscale, & Cloud Advisory Services

Advising and connecting Enterprise companies with their hyperscaling and cloud migration solutions.

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contact center platform CONSULTING

Select your CX tech stack with Confidence

With over a decade of experience in the cloud contact center space, Cloudlinx helps you thoroughly evaluate your technology options and select the most powerful and cost-effective solution for your unique business needs.

Our CX Solution Consultants possess the expertise to assist you in transforming your customer and agent experience. Whether you are undergoing a full transition from an on-site platform to a Contact Center as a Service (CCaaS) platform, looking to switch to another cloud platform, or simply seeking to enhance your current cloud platform with new Workforce Management, Quality Assurance, AI, or automation solutions, we can help.  

How We Work
OUTSOURCING CONSULTING

Enhance your customer experience with the right bPO partner

Lean on our team of outsourcing experts to help you find the right BPO(s) for your business needs. We know how strategically important outsourcing can be to your business. Whether you’re trying to reduce costs, improve metrics, augment your internal team, or add capabilities, we work tirelessly to find you a BPO partner that meets your exact requirements.

  • Inbound call center
  • Outbound call center
  • Customer service
  • Technical support
  • Help desk
  • Sales order processing
  • Live chat
  • Social media management
  • Reservations and bookings
  • Lead generation
  • US call centers
  • Canadian call centers
  • Near shore call centers
  • Offshore call centers
  • Remote agent call centers
  • GigCX
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Artificial Intelligence CONSULTING

Leverage AI to improve your Customer and Agent experience

Whether you’re interested in automation or augmentation, we want to help you cultivate a stronger connection with your customers in the digital realm. 

With new technologies hitting the market every day, we separate the salesperson from the technology to help you figure out which one(s) will truly solve your business problems.

Why Work with Us?
Data Center, Hyperscale, & Cloud Advisory Services

Connecting Enterprises with their Hyperscaling and Cloud Migration Solutions.

The data center and private cloud industry is working overtime to meet record demand; lease prices have increased an average of 20% in the last 12 months, AI companies have changed power consumption, and the supply chain is making it challenging for customers to procure hardware.

The public cloud is not an option for most workloads as usage and transfer-based pricing makes budgeting and performance unpredictable for even the most sophisticated of administrators.

With these dynamics at play, you need experts who work with data center and cloud providers every single day to find a solution for your digital assets and speed up your project timelines.

  • Colocation (Global)
  • Private Cloud
  • Bare Metal
  • Disaster Recovery
  • Storage as a Service
  • Public Cloud Management
  • Public Cloud Cost Optimization
  • Strategy and Migration Consulting
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YOUR CX TECHNOLOGY AND OUTSOURCING CO-PILOT

Lean on us to ensure you make the right CX Decision

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Expertise

Unbiased insights and valuable guidance, empowering you to make well-informed decisions.

Risk Mitigation

With Cloudlinx, you avoid false starts and mistakes common during these important procurement decisions.

Time Savings

With a streamlined buying journey and most of the vetting falling to Cloudlinx, you and your team save valuable time.

"We could not imagine accomplishing what we have without the help of Cloudlinx."
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Gerard DiRuggiero

Vice President of Corporate Service UniFirst