GENESYS PURECONNECT SUPPORT IS ENDING
Summary
End of Life support for Genesys PureConnect products will take effect in 2025.
You and your contact center team will need to make a significant and strategic decision to stay with an unsupported, dead-ended product line or migrate to the cloud with Genesys or another vendor.
You have until 2025 to make this decision but you will need to start your planning sessions today.
What is your Plan?
Here's a checklist of considerations you need to be thinking about today:
- Does an 18-month migration plan sound like enough time?
- Does the Genesys cloud solution offer you the right enablement tools?
- Genesys may be the right provider or they may not be; how will you know?
- Do you have the experience to find the supplier that is right for you and the team?
- Are you going to have to run an RFP on top of your normal day-to-day job?
- Do you know which of your critical services and integrations are cloud-ready?
- People, processes, and technology will all be impacted; what will you need to rebuild from the ground up?
- What will you choose to improve upon?